Terms of Use for our Services

Last updated: September 28, 2026

These "Terms of Use of our Services" will apply where you are a user of our Services, and should be read alongside our other terms that apply to you.

Company name: DEBORANI EOOD (Registration number: 206601732)

Address: Sofia (1303), Vazrazhdane District, 163 Alexander Stamboliyski Blvd.

Governing law: the laws of the Republic of Bulgaria. The courts of Sofia, Bulgaria have jurisdiction, without limiting mandatory consumer rights to bring a claim in your country of residence.

1. Your Device

In order to access our Services, you should have an unlocked, eSIM-compatible device, for which you should be the sole responsible user. Some information to help you with this can be found in our Help Center.

2. Your TravixaSIM Account

Your TravixaSIM account is personal to you, and cannot be assigned or transferred to anyone else without TravixaSIM’s prior written approval. We reserve the right to suspend or terminate your account at any time, at our sole discretion. This can occur in situations where, for example, we have a security concern or if we think you have breached our Terms. We will notify you if we do this. Where you have breached our Terms or used our Services in a manner that is contrary to our Acceptable Use Policy, you will not be entitled to a refund, and we may suspend or terminate your TravixaSIM Account.

3. Conclusion of the contract (distance contract)

3.1 The contract between you and DEBORANI EOOD (registration number 206601732), with its registered office at Sofia (1303), Vazrazhdane District, 163 Alexander Stamboliyski Blvd., Bulgaria, is a distance contract within the meaning of the Bulgarian Consumer Protection Act. It is concluded online, through our Platform, without the parties being physically present together.

3.2 To conclude the contract, you: (1) choose an eSIM plan for your destination and add it to your order; (2) on the Checkout page, enter your contact details (first and last name, email and phone) and your billing address; (3) review the order summary, which shows the plan, any taxes and fees, and the total price; (4) tick the box confirming that you accept these Terms and the Privacy Policy, choose your payment method and click "Complete Purchase" to pay.

3.3 Before you click "Complete Purchase", you can review and correct all the information you have entered and change the selected plan. You can abandon the process at any time before the payment is completed, in which case no contract is concluded and nothing is charged.

3.4 By clicking "Complete Purchase", you confirm that you have read and accept these Terms, including the Refund Policy in section 8, and you place an order with an obligation to pay.

3.5 Because an eSIM is a digital service that is delivered immediately, by placing your order you expressly request immediate delivery and acknowledge that, as a consumer, you lose your right of withdrawal once the eSIM has been activated, as set out in the "Legal right of withdrawal" part of the Refund Policy.

3.6 The contract is concluded when your payment is confirmed. A confirmation is then shown on screen, and your eSIM details (QR code and manual activation code) are sent to the email address you entered at checkout and made available in your dashboard.

3.7 After a confirmed payment, your payment receipt and invoice are sent to you by email as PDF files, and the order is available in your order history. These Terms remain available on this page, where you can read, save or print them at any time.

3.8 The contract is concluded in English, Turkish, Kazakh or Bulgarian, depending on the language you use on the Platform.

4. Rights and obligations of the parties

4.1 DEBORANI EOOD undertakes to:

  • deliver the eSIM you have purchased, and make it available for activation, once your payment is confirmed;
  • make reasonable efforts to keep the Platform and the Services available and working correctly, and to fix faults within a reasonable time (the quality of the underlying third-party mobile networks is outside our control, as set out in the General Terms);
  • give you clear information about the plans, prices and terms before you place an order;
  • issue a payment receipt and an invoice for every confirmed payment;
  • process your personal data in accordance with the Privacy Policy and applicable law;
  • respond to your questions, complaints and refund requests sent to support@travixasim.com.

4.2 DEBORANI EOOD has the right to:

  • receive the price of the plan you order;
  • update, modify, replace or retire plans, network providers and features of the Services, as set out in section 7 ("Termination and Suspension");
  • suspend or terminate access to an account that is used in breach of these Terms, in particular the Acceptable Use Policy, as set out in section 2;
  • refuse or cancel an order whose payment is not confirmed, that we reasonably suspect to be fraudulent, or that is covered by section 6 ("Restricted Countries"), in which case any amount already charged will be refunded.

4.3 You undertake to:

  • provide accurate, complete and up-to-date information when you create an account and place an order;
  • pay the price of the plan you order;
  • use an unlocked, eSIM-compatible device, and check compatibility and coverage before you buy;
  • keep your account credentials confidential, and tell us without delay about any unauthorized use of your account;
  • use the Services only in accordance with these Terms, the Acceptable Use Policy and applicable law.

4.4 You have the right to:

  • use the Services within the limits of the plan you have paid for;
  • receive a payment receipt and an invoice for your payments;
  • if you are a consumer, withdraw from the contract within 14 days and request a refund or replacement in accordance with the Refund Policy in section 8;
  • submit questions and complaints to support@travixasim.com and, if you are a consumer, to the competent consumer protection authority;
  • exercise your rights over your personal data under the General Data Protection Regulation (GDPR), as described in the Privacy Policy.

5. Prices and Payments

5.1 The price shown on the plan and on the checkout page is the full amount charged. Applicable VAT is included in that price. The order summary shows the plan price, that VAT is included, and the total. No further tax, activation fee or delivery fee is added, and there is no minimum amount for Visa or Mastercard debit or credit card payments. Accepted payment currencies are euro (EUR) and British pounds (GBP). The payment page shows the currency and the exact amount before you pay. Amounts shown in other currencies are approximate displays only.

5.2 Card payments are processed through our third-party payment service provider in a secure payment environment. If necessary, your bank or card issuer may require additional authentication of the payment, including via 3-D Secure.

5.3 When you pay with a card whose account is in a currency other than the one charged, your bank or card issuer may apply currency conversion in accordance with its own exchange rate and conditions.

5.4 If you are entitled to a refund, it is issued to the payment method used for the payment, to the extent technically possible, or as TravixaSIM Points as set out in the Refund Policy. For questions about payments, billing or refunds, contact us at support@travixasim.com.

5.5 All plans are prepaid: there is no subscription and no automatic renewal. Because there are no subscriptions or recurring charges, you do not have to cancel anything to stop using our Services.

6. Restricted Countries

6.1 We do not provide our Services to persons or entities located in, ordinarily resident in, or organised under the laws of any country or territory that is subject to comprehensive sanctions by the United Nations, the European Union, the United Kingdom or the United States (including countries sanctioned by the U.S. Office of Foreign Assets Control, “OFAC”), nor for use in such countries or territories.

6.2 These currently include the following countries and territories: Afghanistan, Belarus, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Venezuela, Yemen, Zimbabwe.

6.3 We may refuse, cancel or refund any order that we reasonably believe is connected with a sanctioned country, person or entity.

7. Termination and Suspension

We select the best and most trusted service providers to work with, so that you can have the most reliable experience possible. This means that, at times, we might need to stop collaborating with a service provider where they do not meet the standards we expect. This can result in the termination or suspension of the Services that have been purchased by you. Where this happens, the Refund Policy in section 8 explains any refund or replacement. We will email you if we suspend or end a plan you have paid for.

8. Refund Policy

Applicability.

Refunds from TravixaSIM are only available to you if you have purchased the Services directly from TravixaSIM. Where you have purchased the Services from a third party, you need to contact that third party in relation to any refund requests you may have.

Legal right of withdrawal.

If you are purchasing the Services as a consumer, you have the legal right to unilaterally withdraw from your purchase within 14 days. This right to withdraw from your purchase expires on the earlier of 14 days after making the purchase, or the date on which the eSIM is activated. Please note that you will not be able to exercise your right of withdrawal for an eSIM that you have already started to use.

Replacements and Refunds.

If you have activated the Services but are unable to use them due to an error or omission on the part of TravixaSIM, or because TravixaSIM has decided to retire the Service, we will either provide a replacement Service or refund an amount equal to the price of the Service you have purchased in full, at your option. This is, however, subject to the following:

  • You must have submitted a refund request within 30 days of the issue giving rise to your claim arising.
  • TravixaSIM was not able to restore your ability to access and use the purchased Services within 10 days of receipt of your refund request.
  • You have cooperated with our efforts to resolve any issues you were experiencing with accessing or using the Services.
  • Where you have partially consumed the credit for the Services that you are requesting a refund for, we will only ever refund an amount equal to the unused portion of the Services.

No refund/replacement.

You will have no right to a refund or replacement of the Services in any other situation.

How to apply for a Refund.

Email support@travixasim.com with your order number, or use the support chat on this website. Include the reason and, if we ask, a screenshot of your device settings. We tell you within 2 business days whether a refund is due. If it is, we submit it to the original card within 5 business days of that decision. It usually appears within 10 business days and no later than 30 business days. You may ask for TravixaSIM Points instead of a card refund.

Unauthorized purchases.

If you suspect any unauthorized purchases have been made with your Account, you must notify our support team immediately. TravixaSIM reserves the right to suspend any account associated with fraudulent activity. Whether a refund is payable is at the sole discretion of TravixaSIM.

Incorrect charges.

If you believe that you have been charged an incorrect amount for Services that have been provided by TravixaSIM, please contact our support team within 30 days of having incurred such charge, providing details as to why you believe the invoiced amount is incorrect. We will then investigate. Whether a refund is payable is at the sole discretion of TravixaSIM.

9. Delivery

TravixaSIM plans are digital. There is no physical shipment, courier, or postage.

Delivery fee: none. The price shown at checkout is the full amount charged for the plan.

After your payment is confirmed, the eSIM QR code and manual activation details are shown on the confirmation page, stored in your account when you are signed in, and sent to the email address you entered. Delivery is usually within a few minutes and no later than 24 hours after payment confirmation.

You install the plan on your own unlocked, eSIM-compatible device. We do not post a SIM card.

10. Subscriptions, trials and recurring charges

Each plan is a one-time purchase for the data allowance and validity period shown before you pay. We do not offer a free trial.

We do not enroll you in a subscription and we do not charge your card again when a plan ends. There is no subsequent billing cycle, no recurring amount, and no annual renewal reminder because nothing renews automatically.

TravixaSIM Points, where offered, are prepaid store credit. Buying or spending points is not a subscription.

11. Cancellation and ending the relationship

Before you pay, you can leave checkout at any time. No contract is formed and nothing is charged. No notice period applies.

After payment, cancellation and any refund follow the Refund Policy. Email support@travixasim.com with your order number.

You can close your account at any time from Profile, with immediate effect and no notice period. Closing the account does not by itself refund a plan you have already activated.

We may suspend or end access where these Terms or the Acceptable Use Policy are breached, or where we must stop a plan because a network partner no longer meets our standards. We will email you when we do this. Any refund then follows the Refund Policy.

12. If either party does not perform

If your payment is not confirmed, the contract is not concluded and the eSIM is not delivered.

If we take payment and do not deliver the plan, you may ask for a full refund to the original payment method under the Refund Policy.

If you want to end the relationship, use the cancellation steps above. If we end it for breach of these Terms, a refund is not due for service already used in breach, and unused service is handled under the Refund Policy.

13. Disputes and chargebacks

Contact support@travixasim.com with your order number before you ask your bank to dispute a charge. We aim to answer billing complaints within 2 business days and to resolve them within 5 business days.

If a chargeback is opened, we may suspend the related account and any unused plan while the dispute is open. We send the card issuer the order, the checkout acceptance of these Terms, the delivery record and any messages with you.

A chargeback for a plan that was delivered and not eligible for a refund under the Refund Policy is a breach of these Terms. We may refuse further orders from that account.

14. Where we do not provide the Services

DEBORANI EOOD is established in Bulgaria and sells to customers in the markets this website serves. We do not provide the Services to a person who is located in, or ordinarily resident in, a jurisdiction subject to comprehensive sanctions, or where selling these Services is prohibited.

That restriction includes, where applicable, Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk and Luhansk regions of Ukraine, and any other territory added to a sanctions list that applies to us.

We may refuse or cancel an order we reasonably believe falls under this section. Any amount already charged for a cancelled order is refunded to the original payment method.